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Why Take the Leading with Success Refresher Course?

• Leadership is not a one-time skill set – it is a practice that must evolve as people,
teams, and workplaces change. The Leadership Refresher Course is designed for
leaders who have already completed the original full-day program and want to
strengthen their effectiveness by revisiting and applying its most critical concepts.

• This refresher is not a repeat of the original course; it is an opportunity to review
key concepts, learn new tools within those concepts, sharpen skills, deepen
confidence, and translate learning into consistent leadership behaviors.

• Since completing the original course, leaders have likely faced new challenges:
shifting workforce expectations, multigenerational teams, increased workloads,
and greater pressure to deliver results through others. The refresher course
reconnects participants to the core foundations of situational leadership, effective
communication, coaching, performance management, and team leadership while
emphasizing real-world application. Leaders revisit how to flex their leadership
style based on the needs of individuals, teams, and situations, ensuring they lead
with intention rather than habit.

• The refresher also reinforces the communication and coaching skills that have the
greatest impact on performance. Participants practice delivering clear
expectations, providing meaningful feedback using proven tools such as the STAR
method, and conducting productive performance conversations. By reexamining
these skills, leaders gain renewed clarity on how to motivate, recognize, and
develop their people rather than simply managing tasks.

• As organizations continue to evolve, hiring, delegation, conflict management, and
change leadership have become more complex. This refresher revisits behavioral
interviewing techniques to help leaders make better hiring decisions, reduce
turnover, and avoid costly mistakes. Leaders also refine their delegation and
empowerment skills, learning how to build capability and accountability across
their teams. Through practical discussion and scenarios, participants strengthen
their ability to address conflict constructively and guide employees through change
with empathy and confidence.

• Finally, the refresher brings all concepts together by renewing the focus on
building and sustaining high-performing teams. Leaders leave with a clear
understanding of how their daily actions influence trust, engagement, and results.

The outcome is renewed focus, practical tools, and a clear action plan helping
leaders move from knowing what to do to consistently doing it well.

Brentwood Community Center
2505 S. Brentwood Boulevard 63144

Laurie Calzada is an entrepreneur, author, speaker, and media host. She has written and presented on many topics, such as successful leadership, mastering change, emotional intelligence, dealing with generational gaps in the workplace, and building high-performing teams. Her focus is to motivate those who desire to excel, and she believes you can accomplish anything with enough determination and ambition.

Ms. Calzada’s unique style makes her an exceptional storyteller and presenter. Laurie will change your perspective on life and business. Using her personal experiences, Laurie reaches into your hearts and minds to make you think about the most important things in your life. Listening to Laurie’s journey and advice will make you think about where you are and where you are headed. She gives practical exercises for you to incorporate into your daily life.

With an entrepreneurial spirit, she has successfully founded or co-founded eight different operations over the past 30 years. She has been a board member of numerous corporations and non-profit organizations. Her successful career began in 1987 in Oxford, England, while studying psychology at the University of Maryland, European Division. She also graduated summa cum laude with a business degree from Purdue University. In addition, she received a certification in Broadcast Journalism.